Alex Turgeon is the Founder, Lead Product, Customer Experience, and Business Growth Strategy Manager of First Pulse Consulting. Alex is an adaptive, User Experience (UX) and Customer Insights (CI) specialist based in Washington, DC. He possesses over 8 years of relevant experience in product management, UX research and design strategy, open-source research methodologies, and data analytics, leveraging his creative capabilities in service design, marketing, and customer experience to provide data-informed results for both federal and commercial clients. Mr. Turgeon has a proven track record of success in executing strategic solutions informed by structured and unstructured data analysis, business process and requirements gathering, and usability testing. As a Customer Experience subject matter expert, Alex represented and the Postal Store Digital Analytics team in presenting “Customer Experience & Continuous Improvement: The USPS Digital Approach”, hosted by Digital.Gov.

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